Frequently Asked Questions

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General

Platform

Pricing

Virtual Staffing

Benefits

Can MedVirtual scale with my practice as it grows?

General

Absolutely. Whether you’re a small clinic or a large multi-location practice, MedVirtual can scale with you. You can add more virtual professionals, expand roles, and adjust service levels as your practice evolves.

Do Virtual Healthcare Professionals handle after-hours support?

General

Yes. Depending on your plan, we can provide after-hours or extended coverage to ensure your patients receive timely support outside of regular business hours.

Are Virtual Healthcare Professionals multilingual?

General

Yes. Many of our professionals are bilingual or multilingual, making it easier to support diverse patient populations and improve communication in multi-language communities.

Can Virtual Healthcare Professionals handle insurance verification and billing?

General

Yes. Our team is trained in medical billing processes, insurance eligibility checks, claims management, and payment posting, helping your practice reduce administrative workload.

What training do Virtual Healthcare Professionals receive?

General

All professionals undergo specialized training in medical terminology, electronic health records (EHR) systems, patient communication, and compliance standards to ensure they meet the unique demands of healthcare practices.

How do you ensure consistency with Virtual Healthcare Professionals?

General

We assign dedicated professionals to each practice and implement structured oversight with performance evaluations. This ensures reliable service delivery, continuity of care, and consistent patient support.

Can Virtual Healthcare Professionals Communicate with Patients?

General

Yes. Depending on your preference, virtual healthcare professionals can handle patient intake, follow-ups, and communication via phone, email, or chat while ensuring strict confidentiality and HIPAA compliance.

What Healthcare Software Do Virtual Professionals Use?

General

Our virtual healthcare professionals are proficient in various medical software, including:

‍

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD

‍

They can also adapt to your practice’s existing tools and workflow for seamless integration.

How Much Does It Cost to Hire a Virtual Healthcare Assistant?

General

Costs vary depending on experience, role, and workload, but virtual staffing is more cost-effective than hiring in-house staff. We provide competitive pricing and custom quotes tailored to your practice’s needs. Contact us to get a pricing estimate.

Are Virtual Healthcare Professionals Trained in Compliance?

General

Yes. Our professionals are well-versed in HIPAA, patient confidentiality, and healthcare compliance standards. They are trained in secure handling of patient and practice-related information, ensuring that your organization meets all legal and ethical standards.

What Happens If I’m Not Satisfied with My Virtual Assistant?

General

If you’re not satisfied with your virtual healthcare professional, we offer a free replacement guarantee to ensure your practice always has the right support for continued success.

How Do You Ensure Patient Data Security?

General

We prioritize data security through:

‍

Encrypted communication channels
Secure document management systems
HIPAA-compliant protocols
Non-disclosure agreements (NDAs) signed by all virtual staff

‍

These measures ensure that sensitive patient information remains protected at all times.

How Do I Manage a Virtual Healthcare Professional?

General

We provide:

‍

Time tracking & productivity monitoring tools
Seamless workflow integration with your existing healthcare software
Regular performance evaluations to ensure efficiency and accountability

‍

Our structured management system ensures that virtual healthcare professionals remain productive and deliver high-quality work.

Do You Offer Full-Time or Part-Time Virtual Healthcare Professionals?

General

We do not offer part-time virtual healthcare professionals. Our services are designed for full-time (40 hours/week) dedicated professionals to ensure consistency, reliability, and maximum efficiency for healthcare organizations.

Is there a discount if I hire multiple Virtual Assistants?

General

Yes, we offer customized pricing for practices hiring multiple team members. Contact us for more details.

What if the Virtual Assistant isn’t the right fit?

General

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

Can I upgrade or change my plan later?

General

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

Are there any additional costs beyond the monthly rate?

General

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No surprise charges.

Do I have to sign a long-term contract?

General

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

How is pricing structured?

General

Our pricing is transparent and straightforward. We offer flat monthly rates based on the role you choose, with no hidden fees.

How does hiring virtual staff work on the MedVirtual Platform?

General

The platform guides you through a simple five-step process: enter basic info, choose the software your practice uses, enter staff details, sign a contract, and submit payment. It’s designed to make hiring virtual staff quick, clear, and hassle-free.

Is the MedVirtual Platform only for remote healthcare teams?

General

While it’s designed for remote staffing, the platform also supports hybrid and in-office teams. Features like productivity tracking, invoicing, and support ticketing work in any setting.

Does the platform include billing and support features?

General

Yes. MedVirtual comes with built-in invoicing tools and a full support ticket system. Healthcare practices can manage billing and internal staff requests without using separate software.

What are live screenshots, and how do they work?

General

Live screenshots provide real-time views of your medical team’s computer activity. This feature adds transparency and helps ensure remote staff stay focused during work hours.

How does MedVirtual track remote employee performance?

General

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Healthcare managers receive real-time performance data to support accountability and productivity.

What is the MedVirtual Platform for healthcare providers?

General

The MedVirtual Platform is a cloud-based solution built for healthcare practices to manage remote medical staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing in one secure portal.

What services does MedVirtual offer beyond the platform?

Platform

MedVirtual also provides healthcare organizations with virtual staffing services, patient communication support, medical billing and coding assistance, and healthcare-specific digital marketing solutions.

How can I start using the MedVirtual Platform?

Platform

You can schedule a free consultation to learn how the platform fits your practice’s needs. A MedVirtual expert will walk you through the setup and recommend the right plan.

How does hiring virtual staff work on the MedVirtual Platform?

Platform

Is the MedVirtual Platform only for remote healthcare teams?

Platform

While it’s designed for remote staffing, the platform also supports hybrid and in-office teams. Features like productivity tracking, invoicing, and support ticketing work in any setting.

Does the platform include billing and support features?

Platform

Yes. MedVirtual comes with built-in invoicing tools and a full support ticket system. Healthcare practices can manage billing and internal staff requests without using separate software.

Why Healthcare Practices Choose MedVirtual Over Other Providers?

Platform

Our virtual healthcare assistants are experienced, reliable, and offer personalized support. We ensure they have healthcare industry experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain strict HIPAA and patient data security standards. Plus, our pricing is clear and competitive.

Can I give bonuses or salary increases using MedVirtual?

Platform

Yes. The platform includes a one-click feature for issuing bonuses or raises, making it easy to reward top-performing staff without extra paperwork or delays.

What are live screenshots and how do they work?

Platform

Live screenshots provide real-time views of your medical team’s computer activity. This feature adds transparency and helps ensure remote staff stay focused during work hours.

How does MedVirtual track remote employee performance?

Platform

What is the MedVirtual Platform for healthcare providers?

Platform

Why Healthcare Practices Choose MedVirtual Over Other Providers?

Pricing

Do you offer refunds?

Pricing

If you are not satisfied with the service, MedVirtual offers a replacement guarantee and will work with you to ensure your practice receives the right support. Refund eligibility is reviewed on a case-by-case basis.

Can I cancel my plan or subscription?

Pricing

Yes. You may cancel at any time with no penalties. Our flexible agreements allow you to adjust or end services as your practice’s needs change.

How soon can I work with my hired Virtual Assistant after I settle my invoice?

Pricing

In most cases, your virtual healthcare professional can begin working within a few business days after payment is processed and onboarding is completed.

What are my payment options?

Pricing

We accept all major credit cards, ACH transfers, and other secure digital payment methods.

Do I have to pay in advance?

Pricing

Yes, services are billed in advance on a monthly basis. This ensures that your virtual healthcare professional is reserved and ready to start supporting your practice.

How do payments work?

Pricing

Payments are handled securely through our platform. You’ll receive clear invoices, and we accept multiple payment methods for convenience.

Is there a discount if I hire multiple Virtual Assistants?

Pricing

Yes, we offer customized pricing for practices hiring multiple team members. Contact us for more details.

What if the Virtual Assistant isn’t the right fit?

Pricing

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

Can I upgrade or change my plan later?

Pricing

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

Do I have to sign a long-term contract?

Pricing

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

Are there any additional costs beyond the monthly rate?

Pricing

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No surprise charges.

How is pricing structured?

Pricing

Our pricing is simple and transparent. We offer flat monthly rates based on the role you choose, with no hidden fees.

Can Virtual Healthcare Professionals Assist with Medical Research and Case Preparation?

Virtual Staffing

Yes. Virtual healthcare professionals can assist with chart reviews, patient history compilation, medical documentation, and case preparation. They help providers stay organized and efficient by handling time-consuming administrative and research tasks.

What Qualifications Do Virtual Healthcare Assistants Have?

Virtual Staffing

Our virtual healthcare assistants have experience working with medical practices and expertise in medical terminology, patient intake, insurance verification, billing, scheduling, and administrative support. Each candidate undergoes a rigorous screening process to ensure they meet high-quality service standards and can seamlessly integrate into your practice.

How Do I Hire a Virtual Healthcare Assistant?

Virtual Staffing

The hiring process is simple and efficient:

‍

Speak with our team – Specify the type of healthcare professional you’re looking for.
Match with a vetted candidate – We connect you with a pre-screened virtual healthcare professional based on your requirements.
Seamless onboarding – We ensure smooth integration into your workflow with minimal disruption to your practice.

What Types of Virtual Healthcare Professionals Can I Hire?

Virtual Staffing

MedVirtual provides a wide range of highly trained virtual healthcare professionals to support different areas of your practice, including:

‍

Junior Medical Virtual Assistant
Junior Dental Virtual Assistant
Senior Medical Virtual Assistant
Senior Dental Virtual Assistant
‍

Virtual Medical Nurse
Virtual Dental Nurse
Virtual Clinical Nurse
‍

Junior Medical Biller
Senior Medical Biller
Full-Cycle Medical Biller
‍

Junior Medical Case Manager
Senior Medical Case Manager
‍

Senior Development Representative
Sales Executive
Sales & Account Manager

‍

These professionals provide essential services such as patient intake, scheduling, billing, clinical documentation support, nursing coordination, medical-legal case management, and even sales and outreach. With MedVirtual, your practice can scale efficiently by hiring the right type of support exactly when you need it.

What is a Virtual Healthcare Assistant, and How Can They Help My Practice?

Virtual Staffing

A virtual healthcare assistant is a remote professional who provides administrative, billing, and patient support services to healthcare practices. Hiring a virtual healthcare assistant reduces overhead costs, increases efficiency, and allows providers to focus on patient care. Tasks include medical record management, appointment scheduling, patient communication, billing, and insurance support.

Why Should Healthcare Practices Hire Virtual Assistants?

Virtual Staffing

Hiring a virtual healthcare assistant helps reduce costs, improve efficiency, and allows providers to focus on patient care instead of administrative tasks. Practices can scale operations quickly without the need for additional in-office staff. Virtual healthcare professionals handle essential tasks such as patient intake, scheduling, insurance verification, billing support, and medical documentation, helping your practice run more smoothly and profitably.

How Long Does It Take to Onboard a Virtual Healthcare Professional?

Virtual Staffing

Onboarding is quick and efficient. Once you select a candidate, they can start within a few days. We ensure a seamless transition, providing necessary training and workflow integration to minimize disruptions to your practice.

Can Virtual Healthcare Professionals Communicate with Patients?

Virtual Staffing

Yes. Depending on your preference, virtual healthcare professionals can handle patient intake, follow-ups, appointment confirmations, and communication via phone, email, or chat while ensuring strict confidentiality and HIPAA compliance.

Are Virtual Healthcare Professionals Familiar with Insurance Systems?

Virtual Staffing

Yes. Many virtual healthcare professionals are experienced in insurance processes, including eligibility verification, claims submission, and billing workflows. This ensures accurate, timely, and compliant handling of insurance-related tasks.

What Healthcare Software Do Virtual Professionals Use?

Virtual Staffing

Our virtual healthcare professionals are proficient in various medical software, including:

‍

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD

They can also adapt to your practice’s existing tools and workflow for seamless integration.

What Happens If I’m Not Satisfied with My Virtual Assistant?

Virtual Staffing

If you’re not satisfied with your virtual healthcare professional, we offer a free replacement guarantee to ensure your practice always has the right support for continued success.

How Do I Manage a Virtual Healthcare Professional?

Virtual Staffing

We provide:

‍

Time tracking & productivity monitoring tools
Seamless workflow integration with your existing healthcare software
Regular performance evaluations to ensure efficiency and accountability

‍

Our structured management system ensures that virtual healthcare professionals remain productive and deliver high-quality work.

How Much Does It Cost to Hire a Virtual Healthcare Assistant?

Virtual Staffing

Are Virtual Healthcare Professionals Trained in Compliance?

Virtual Staffing

Yes. Our healthcare professionals are well-versed in HIPAA, patient confidentiality, and other applicable healthcare compliance standards. They are trained in secure handling of patient and practice-related information, ensuring your practice meets all regulatory and ethical requirements.

How Do You Ensure Patient Data Security?

Virtual Staffing

We prioritize data security through:

‍

Encrypted communication channels
Secure document management systems
HIPAA-compliant protocols
Non-disclosure agreements (NDAs) signed by all virtual healthcare professionals

‍

These measures ensure that sensitive patient information remains protected at all times.

Do You Offer Full-Time or Part-Time Virtual Healthcare Professionals?

Virtual Staffing

We do not offer part-time virtual healthcare professionals. Our services are designed for full-time (40 hours/week) dedicated medical professionals to ensure consistency, reliability, and maximum efficiency for healthcare practices.

Which software tools do they use?

Benefits

Our assistants are trained in:

‍

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD
Microsoft 365
Google Workspace

‍

They can also adapt to your practice’s existing systems.

Is patient information kept secure?

Benefits

Absolutely. All MedVirtual professionals follow HIPAA guidelines and work only through secure, approved systems.

Will I need to spend time training them?

Benefits

No. They are already experienced in healthcare support roles and adapt quickly to your systems.

What types of healthcare cases or workflows can they assist with?

Benefits

Patient intake and triage
Insurance eligibility verification
Billing and claims processing
Medical records management
Appointment scheduling and reminders

‍

Care coordination and patient follow-up

‍

How fast can services start?

Benefits

Most services can launch within a few business days after setup and onboarding.

Will I still control my schedule?

Benefits

Yes. You decide your availability. Our assistants follow your preferences for patient scheduling and rescheduling.

Can they handle after-hours urgent calls?

Benefits

Yes. Depending on your package, we can provide limited after-hours coverage for urgent patient concerns.

Do MedVirtual’s virtual receptionists know how to handle sensitive patient calls?

Benefits

Yes. They are trained to maintain professionalism, empathy, and confidentiality in high-stress patient interactions.

How much patient support can I get?

Benefits

You can begin with a few hours per week or scale up to full-time. It’s flexible and based on your practice’s needs.

Do they use billing or insurance software?

Benefits

Yes. Most of our professionals are trained in software like Kareo, AdvancedMD, DrChrono, and other billing/EHR systems. If you use different software, they can adapt.

Is everything managed securely?

Benefits

Yes. MedVirtual enforces strict HIPAA compliance protocols and secure access systems for all remote work.

Do I need to train my Virtual Billing or Insurance Assistant?

Benefits

No. Your assistant will already know how to handle insurance verifications, claims submission, payment posting, and patient billing. You only explain your preferred workflows and systems.

How much support can I get?

Benefits

You can start with part-time help and scale up to full-time support as needed. We tailor staffing solutions to your practice’s workload.

Can they use my preferred tools?

Benefits

Yes. Our assistants are trained in EHRs and practice management systems like Epic, Kareo, Athenahealth, eClinicalWorks, and your CRM. They can quickly adapt to your preferred tools.

Is my patient data secure?

Benefits

Yes. Our assistants work under strict confidentiality agreements, and all data is handled through HIPAA-compliant, secure platforms.

Do I need to train my assistant?

Benefits

No. Our virtual healthcare assistants already understand core administrative workflows, EHR navigation, billing systems, and patient intake processes. You only need to guide them through your practice’s internal procedures.