Frequently Asked Questions

Question 1

Which software tools do they use?

Accepted Answer

Our assistants are trained in: Epic, Kareo, Athenahealth, eClinicalWorks, AdvancedMD, Microsoft 365, Google Workspace. They can also adapt to your practice's existing systems.

Question 2

Is patient information kept secure?

Accepted Answer

Absolutely. All MedVirtual professionals follow HIPAA guidelines and work only through secure, approved systems.

Question 3

Will I need to spend time training them?

Accepted Answer

No. They are already experienced in healthcare support roles and adapt quickly to your systems.

Question 4

What types of healthcare cases or workflows can they assist with?

Accepted Answer

Patient intake and triage, Insurance eligibility verification, Billing and claims processing, Medical records management, Appointment scheduling and reminders, Care coordination and patient follow-up.

Question 5

How fast can services start?

Accepted Answer

Most services can launch within a few business days after setup and onboarding.

Question 6

Will I still control my schedule?

Accepted Answer

Yes. You decide your availability. Our assistants follow your preferences for patient scheduling and rescheduling.

Question 7

Can they handle after-hours urgent calls?

Accepted Answer

Yes. Depending on your package, we can provide limited after-hours coverage for urgent patient concerns.

Question 8

Do MedVirtual's virtual receptionists know how to handle sensitive patient calls?

Accepted Answer

Yes. They are trained to maintain professionalism, empathy, and confidentiality in high-stress patient interactions.

Question 9

How much patient support can I get?

Accepted Answer

You can begin with a few hours per week or scale up to full-time. It's flexible and based on your practice's needs.

Question 10

Do they use billing or insurance software?

Accepted Answer

Yes. Most of our professionals are trained in software like Kareo, AdvancedMD, DrChrono, and other billing/EHR systems. If you use different software, they can adapt.

Question 11

Is everything managed securely?

Accepted Answer

Yes. MedVirtual enforces strict HIPAA compliance protocols and secure access systems for all remote work.

Question 12

Do I need to train my Virtual Billing or Insurance Assistant?

Accepted Answer

No. Your assistant will already know how to handle insurance verifications, claims submission, payment posting, and patient billing. You only explain your preferred workflows and systems.

Question 13

How much support can I get?

Accepted Answer

You can start with part-time help and scale up to full-time support as needed. We tailor staffing solutions to your practice's workload.

Question 14

Can they use my preferred tools?

Accepted Answer

Yes. Our assistants are trained in EHRs and practice management systems like Epic, Kareo, Athenahealth, eClinicalWorks, and your CRM. They can quickly adapt to your preferred tools.

Question 15

Is my patient data secure?

Accepted Answer

Yes. Our assistants work under strict confidentiality agreements, and all data is handled through HIPAA-compliant, secure platforms.

Question 16

Do I need to train my assistant?

Accepted Answer

No. Our virtual healthcare assistants already understand core administrative workflows, EHR navigation, billing systems, and patient intake processes. You only need to guide them through your practice's internal procedures.

Question 17

What services does MedVirtual offer beyond the platform?

Accepted Answer

MedVirtual also provides healthcare organizations with virtual staffing services, patient communication support, medical billing and coding assistance, and healthcare-specific digital marketing solutions.

Question 18

How can I start using the MedVirtual Platform?

Accepted Answer

You can schedule a free consultation to learn how the platform fits your practice's needs. A MedVirtual expert will walk you through the setup and recommend the right plan.

Question 19

How does hiring virtual staff work on the MedVirtual Platform?

Accepted Answer

The platform guides you through a simple five-step process: enter basic info, choose the software your practice uses, enter staff details, sign a contract, and submit payment. It's designed to make hiring virtual staff quick, clear, and hassle-free.

Question 20

Is the MedVirtual Platform only for remote healthcare teams?

Accepted Answer

While it's designed for remote staffing, the platform also supports hybrid and in-office teams. Features like productivity tracking, invoicing, and support ticketing work in any setting.

Question 21

Does the platform include billing and support features?

Accepted Answer

Yes. MedVirtual comes with built-in invoicing tools and a full support ticket system. Healthcare practices can manage billing and internal staff requests without using separate software.

Question 22

Why Healthcare Practices Choose MedVirtual Over Other Providers?

Accepted Answer

Our virtual healthcare assistants are experienced, reliable, and offer personalized support. We ensure they have healthcare industry experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain strict HIPAA and patient data security standards. Plus, our pricing is clear and competitive.

Question 23

Can I give bonuses or salary increases using MedVirtual?

Accepted Answer

Yes. The platform includes a one-click feature for issuing bonuses or raises, making it easy to reward top-performing staff without extra paperwork or delays.

Question 24

What are live screenshots and how do they work?

Accepted Answer

Live screenshots provide real-time views of your medical team's computer activity. This feature adds transparency and helps ensure remote staff stay focused during work hours.

Question 25

How does MedVirtual track remote employee performance?

Accepted Answer

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Healthcare managers receive real-time performance data to support accountability and productivity.

Question 26

What is the MedVirtual Platform for healthcare providers?

Accepted Answer

The MedVirtual Platform is a cloud-based solution built for healthcare practices to manage remote medical staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing, all in one secure portal.

Question 27

Do you offer refunds?

Accepted Answer

If you are not satisfied with the service, MedVirtual offers a replacement guarantee and will work with you to ensure your practice receives the right support. Refund eligibility is reviewed on a case-by-case basis.

Question 28

Can I cancel my plan or subscription?

Accepted Answer

Yes. You may cancel at any time with no penalties. Our flexible agreements allow you to adjust or end services as your practice's needs change.

Question 29

How soon can I work with my hired Virtual Assistant after I settle my invoice?

Accepted Answer

In most cases, your virtual healthcare professional can begin working within a few business days after payment is processed and onboarding is completed.

Question 30

What are my payment options?

Accepted Answer

We accept all major credit cards, ACH transfers, and other secure digital payment methods.

Question 31

Do I have to pay in advance?

Accepted Answer

Yes, services are billed in advance on a monthly basis. This ensures that your virtual healthcare professional is reserved and ready to start supporting your practice.

Question 32

How do payments work?

Accepted Answer

Payments are handled securely through our platform. You'll receive clear invoices, and we accept multiple payment methods for convenience.

Question 33

Is there a discount if I hire multiple Virtual Assistants?

Accepted Answer

Yes, we offer customized pricing for practices hiring multiple team members. Contact us for more details.

Question 34

What if the Virtual Assistant isn't the right fit?

Accepted Answer

If it's not a perfect match, we'll work with you to provide a replacement quickly, at no additional cost.

Question 35

Can I upgrade or change my plan later?

Accepted Answer

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

Question 36

Do I have to sign a long-term contract?

Accepted Answer

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

Question 37

Are there any additional costs beyond the monthly rate?

Accepted Answer

No. Your monthly payment covers the Virtual Assistant's services, training, and management. No surprise charges.

Question 38

How is pricing structured?

Accepted Answer

Our pricing is simple and transparent. We offer flat monthly rates based on the role you choose, with no hidden fees.

Question 39

Can Virtual Healthcare Professionals Assist with Medical Research and Case Preparation?

Accepted Answer

Yes. Virtual healthcare professionals can assist with chart reviews, patient history compilation, medical documentation, and case preparation. They help providers stay organized and efficient by handling time-consuming administrative and research tasks.

Question 40

How Do I Hire a Virtual Healthcare Assistant?

Accepted Answer

The hiring process is simple and efficient:

‍

Speak with our team – Specify the type of healthcare professional you’re looking for.
Match with a vetted candidate – We connect you with a pre-screened virtual healthcare professional based on your requirements.
Seamless onboarding – We ensure smooth integration into your workflow with minimal disruption to your practice.

Question 41

What Types of Virtual Healthcare Professionals Can I Hire?

Accepted Answer

MedVirtual provides a wide range of highly trained virtual healthcare professionals to support different areas of your practice, including:

‍

Junior Medical Virtual Assistant
Junior Dental Virtual Assistant
Senior Medical Virtual Assistant
Senior Dental Virtual Assistant
‍

Virtual Medical Nurse
Virtual Dental Nurse
Virtual Clinical Nurse
‍

Junior Medical Biller
Senior Medical Biller
Full-Cycle Medical Biller
‍

Junior Medical Case Manager
Senior Medical Case Manager
‍

Senior Development Representative
Sales Executive
Sales & Account Manager

‍

These professionals provide essential services such as patient intake, scheduling, billing, clinical documentation support, nursing coordination, medical-legal case management, and even sales and outreach. With MedVirtual, your practice can scale efficiently by hiring the right type of support exactly when you need it.

Question 42

What is a Virtual Healthcare Assistant, and How Can They Help My Practice?

Accepted Answer

A virtual healthcare assistant is a remote professional who provides administrative, billing, and patient support services to healthcare practices. Hiring a virtual healthcare assistant reduces overhead costs, increases efficiency, and allows providers to focus on patient care. Tasks include medical record management, appointment scheduling, patient communication, billing, and insurance support.

Question 43

Why Should Healthcare Practices Hire Virtual Assistants?

Accepted Answer

Hiring a virtual healthcare assistant helps reduce costs, improve efficiency, and allows providers to focus on patient care instead of administrative tasks. Practices can scale operations quickly without the need for additional in-office staff. Virtual healthcare professionals handle essential tasks such as patient intake, scheduling, insurance verification, billing support, and medical documentation, helping your practice run more smoothly and profitably.

Question 44

How Long Does It Take to Onboard a Virtual Healthcare Professional?

Accepted Answer

Onboarding is quick and efficient. Once you select a candidate, they can start within a few days. We ensure a seamless transition, providing necessary training and workflow integration to minimize disruptions to your practice.

Question 45

Can Virtual Healthcare Professionals Communicate with Patients?

Accepted Answer

Yes. Depending on your preference, virtual healthcare professionals can handle patient intake, follow-ups, appointment confirmations, and communication via phone, email, or chat while ensuring strict confidentiality and HIPAA compliance.

Question 46

Are Virtual Healthcare Professionals Familiar with Insurance Systems?

Accepted Answer

Yes. Many virtual healthcare professionals are experienced in insurance processes, including eligibility verification, claims submission, and billing workflows. This ensures accurate, timely, and compliant handling of insurance-related tasks.

Question 47

What Healthcare Software Do Virtual Professionals Use?

Accepted Answer

Our virtual healthcare professionals are proficient in various medical software, including:

‍

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD

They can also adapt to your practice’s existing tools and workflow for seamless integration.

Question 48

What Happens If I'm Not Satisfied with My Virtual Assistant?

Accepted Answer

If you're not satisfied with your virtual healthcare professional, we offer a free replacement guarantee to ensure your practice always has the right support for continued success.

Question 49

How Do I Manage a Virtual Healthcare Professional?

Accepted Answer

We provide: Time tracking & productivity monitoring tools, Seamless workflow integration with your existing healthcare software, Regular performance evaluations to ensure efficiency and accountability. Our structured management system ensures that virtual healthcare professionals remain productive and deliver high-quality work.

Question 50

How Much Does It Cost to Hire a Virtual Healthcare Assistant?

Accepted Answer

Costs vary depending on experience, role, and workload, but virtual staffing is more cost-effective than hiring in-house staff. We provide competitive pricing and custom quotes tailored to your practice's needs. Contact us to get a pricing estimate.

Question 51

Are Virtual Healthcare Professionals Trained in Compliance?

Accepted Answer

Yes. Our healthcare professionals are well-versed in HIPAA, patient confidentiality, and other applicable healthcare compliance standards. They are trained in secure handling of patient and practice-related information, ensuring your practice meets all regulatory and ethical requirements.

Question 52

How Do You Ensure Patient Data Security?

Accepted Answer

We prioritize data security through: Encrypted communication channels, Secure document management systems, HIPAA-compliant protocols, Non-disclosure agreements (NDAs) signed by all virtual healthcare professionals. These measures ensure that sensitive patient information remains protected at all times.

Question 53

Do You Offer Full-Time or Part-Time Virtual Healthcare Professionals?

Accepted Answer

We do not offer part-time virtual healthcare professionals. Our services are designed for full-time (40 hours/week) dedicated medical professionals to ensure consistency, reliability, and maximum efficiency for healthcare practices.