Frequently Asked Questions

What is the MedVirtual Platform for healthcare providers?

The MedVirtual Platform is a cloud-based solution built for healthcare practices to manage remote medical staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing in one secure portal.

How does MedVirtual track remote employee performance?

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Healthcare managers receive real-time performance data to support accountability and productivity.

What are live screenshots, and how do they work?

Live screenshots provide real-time views of your medical team’s computer activity. This feature adds transparency and helps ensure remote staff stay focused during work hours.

Does the platform include billing and support features?

Yes. MedVirtual comes with built-in invoicing tools and a full support ticket system. Healthcare practices can manage billing and internal staff requests without using separate software.

Is the MedVirtual Platform only for remote healthcare teams?

While it’s designed for remote staffing, the platform also supports hybrid and in-office teams. Features like productivity tracking, invoicing, and support ticketing work in any setting.

How does hiring virtual staff work on the MedVirtual Platform?

The platform guides you through a simple five-step process: enter basic info, choose the software your practice uses, enter staff details, sign a contract, and submit payment. It’s designed to make hiring virtual staff quick, clear, and hassle-free.

How is pricing structured?

Our pricing is transparent and straightforward. We offer flat monthly rates based on the role you choose, with no hidden fees.

Do I have to sign a long-term contract?

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

Are there any additional costs beyond the monthly rate?

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No surprise charges.

Can I upgrade or change my plan later?

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

What if the Virtual Assistant isn’t the right fit?

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

Is there a discount if I hire multiple Virtual Assistants?

Yes, we offer customized pricing for practices hiring multiple team members. Contact us for more details.

Do You Offer Full-Time or Part-Time Virtual Healthcare Professionals?

We do not offer part-time virtual healthcare professionals. Our services are designed for full-time (40 hours/week) dedicated professionals to ensure consistency, reliability, and maximum efficiency for healthcare organizations.

How Do I Manage a Virtual Healthcare Professional?

We provide:

Time tracking & productivity monitoring tools
Seamless workflow integration with your existing healthcare software
Regular performance evaluations to ensure efficiency and accountability

Our structured management system ensures that virtual healthcare professionals remain productive and deliver high-quality work.

How Do You Ensure Patient Data Security?

We prioritize data security through:

Encrypted communication channels
Secure document management systems
HIPAA-compliant protocols
Non-disclosure agreements (NDAs) signed by all virtual staff

These measures ensure that sensitive patient information remains protected at all times.

What Happens If I’m Not Satisfied with My Virtual Assistant?

If you’re not satisfied with your virtual healthcare professional, we offer a free replacement guarantee to ensure your practice always has the right support for continued success.

Are Virtual Healthcare Professionals Trained in Compliance?

Yes. Our professionals are well-versed in HIPAA, patient confidentiality, and healthcare compliance standards. They are trained in secure handling of patient and practice-related information, ensuring that your organization meets all legal and ethical standards.

How Much Does It Cost to Hire a Virtual Healthcare Assistant?

Costs vary depending on experience, role, and workload, but virtual staffing is more cost-effective than hiring in-house staff. We provide competitive pricing and custom quotes tailored to your practice’s needs. Contact us to get a pricing estimate.

What Healthcare Software Do Virtual Professionals Use?

Our virtual healthcare professionals are proficient in various medical software, including:

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD

They can also adapt to your practice’s existing tools and workflow for seamless integration.

Can Virtual Healthcare Professionals Communicate with Patients?

Yes. Depending on your preference, virtual healthcare professionals can handle patient intake, follow-ups, and communication via phone, email, or chat while ensuring strict confidentiality and HIPAA compliance.

How do you ensure consistency with Virtual Healthcare Professionals?

We assign dedicated professionals to each practice and implement structured oversight with performance evaluations. This ensures reliable service delivery, continuity of care, and consistent patient support.

What training do Virtual Healthcare Professionals receive?

All professionals undergo specialized training in medical terminology, electronic health records (EHR) systems, patient communication, and compliance standards to ensure they meet the unique demands of healthcare practices.

Can Virtual Healthcare Professionals handle insurance verification and billing?

Yes. Our team is experienced in medical billing processes, insurance eligibility checks, claims management, and payment posting, helping your practice reduce administrative workload.

Are Virtual Healthcare Professionals multilingual?

Yes. Many of our professionals are bilingual or multilingual, making it easier to support diverse patient populations and improve communication in multi-language communities.

Do Virtual Healthcare Professionals handle after-hours support?

Yes. Depending on your plan, we can provide after-hours or extended coverage to ensure your patients receive timely support outside of regular business hours.

Can MedVirtual scale with my practice as it grows?

Absolutely. Whether you’re a small clinic or a large multi-location practice, MedVirtual can scale with you. You can add more virtual professionals, expand roles, and adjust service levels as your practice evolves.

What is the MedVirtual Platform for healthcare providers?

How does MedVirtual track remote employee performance?

What are live screenshots, and how do they work?

Live screenshots provide real-time views of your medical team’s computer activity. This feature adds transparency and helps ensure remote staff stay focused during work hours.

Can I give bonuses or salary increases using MedVirtual?

Yes. The platform includes a one-click feature for issuing bonuses or raises, making it easy to reward top-performing staff without extra paperwork or delays.

Why Healthcare Practices Choose MedVirtual Over Other Providers?

Our virtual healthcare assistants are experienced, reliable, and offer personalized support. We ensure they have healthcare industry experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain strict HIPAA and patient data security standards. Plus, our pricing is clear and competitive.

Does the platform include billing and support features?

Yes. MedVirtual comes with built-in invoicing tools and a full support ticket system. Healthcare practices can manage billing and internal staff requests without using separate software.

Is the MedVirtual Platform only for remote healthcare teams?

While it’s designed for remote staffing, the platform also supports hybrid and in-office teams. Features like productivity tracking, invoicing, and support ticketing work in any setting.

How does hiring virtual staff work on the MedVirtual Platform?

How can I start using the MedVirtual Platform?

You can schedule a free consultation to learn how the platform fits your practice’s needs. A MedVirtual expert will walk you through the setup and recommend the right plan.

What services does MedVirtual offer beyond the platform?

MedVirtual also provides healthcare organizations with virtual staffing services, patient communication support, medical billing and coding assistance, and healthcare-specific digital marketing solutions.

How is pricing structured?

Our pricing is simple and transparent. We offer flat monthly rates based on the role you choose, with no hidden fees.

Are there any additional costs beyond the monthly rate?

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No surprise charges.

Do I have to sign a long-term contract?

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

Can I upgrade or change my plan later?

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

What if the Virtual Assistant isn’t the right fit?

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

Is there a discount if I hire multiple Virtual Assistants?

Payments are handled securely through our platform. You’ll receive clear invoices, and we accept multiple payment methods for convenience.

Do I have to pay in advance?

Yes, services are billed in advance on a monthly basis. This ensures that your virtual healthcare professional is reserved and ready to start supporting your practice.

What are my payment options?

We accept all major credit cards, ACH transfers, and other secure digital payment methods.

How soon can I work with my hired Virtual Assistant after I settle my invoice?

In most cases, your virtual healthcare professional can begin working within a few business days after payment is processed and onboarding is completed.

Can I cancel my plan or subscription?

Yes. You may cancel at any time with no penalties. Our flexible agreements allow you to adjust or end services as your practice’s needs change.

Do you offer refunds?

If you are not satisfied with the service, MedVirtual offers a replacement guarantee and will work with you to ensure your practice receives the right support. Refund eligibility is reviewed on a case-by-case basis.

Why Healthcare Practices Choose MedVirtual Over Other Providers?

Do You Offer Full-Time or Part-Time Virtual Healthcare Professionals?

How Do You Ensure Patient Data Security?

We prioritize data security through:

Encrypted communication channels
Secure document management systems
HIPAA-compliant protocols
Non-disclosure agreements (NDAs) signed by all virtual staff

These measures ensure that sensitive patient information remains protected at all times.

Are Virtual Healthcare Professionals Trained in Compliance?

How Much Does It Cost to Hire a Virtual Healthcare Assistant?

How Do I Manage a Virtual Healthcare Professional?

We provide:

Time tracking & productivity monitoring tools
Seamless workflow integration with your existing healthcare software
Regular performance evaluations to ensure efficiency and accountability

Our structured management system ensures that virtual healthcare professionals remain productive and deliver high-quality work.

What Happens If I’m Not Satisfied with My Virtual Assistant?

If you’re not satisfied with your virtual healthcare professional, we offer a free replacement guarantee to ensure your practice always has the right support for continued success.

What Healthcare Software Do Virtual Professionals Use?

Our virtual healthcare professionals are proficient in various medical software, including:

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD

They can also adapt to your practice’s existing tools and workflow for seamless integration.

Are Virtual Healthcare Professionals Familiar with Insurance Systems?

Yes. Many virtual healthcare professionals are experienced in insurance processes, including eligibility verification, claims submission, and billing workflows. This ensures accurate, timely, and compliant handling of insurance-related tasks.

Can Virtual Healthcare Professionals Communicate with Patients?

Yes. Depending on your preference, virtual healthcare professionals can handle patient intake, follow-ups, appointment confirmations, and communication via phone, email, or chat while ensuring strict confidentiality and HIPAA compliance.

How Long Does It Take to Onboard a Virtual Healthcare Professional?

Onboarding is quick and efficient. Once you select a candidate, they can start within a few days. We ensure a seamless transition, providing necessary training and workflow integration to minimize disruptions to your practice.

Why Should Healthcare Practices Hire Virtual Assistants?

Hiring a virtual healthcare assistant helps reduce costs, improve efficiency, and allows providers to focus on patient care instead of administrative tasks. Practices can scale operations quickly without the need for additional in-office staff. Virtual healthcare professionals handle essential tasks such as patient intake, scheduling, insurance verification, billing support, and medical documentation, helping your practice run more smoothly and profitably.

What is a Virtual Healthcare Assistant, and How Can They Help My Practice?

A virtual healthcare assistant is a remote professional who provides administrative, billing, and patient support services to healthcare practices. Hiring a virtual healthcare assistant reduces overhead costs, increases efficiency, and allows providers to focus on patient care. Tasks include medical record management, appointment scheduling, patient communication, billing, and insurance support.

What Types of Virtual Healthcare Professionals Can I Hire?

MedVirtual provides a wide range of highly experienced virtual healthcare professionals to support different areas of your practice, including:

Junior Medical Virtual Assistant
Junior Dental Virtual Assistant
Senior Medical Virtual Assistant
Senior Dental Virtual Assistant
Virtual Medical Nurse
Virtual Dental Nurse
Virtual Clinical Nurse
Junior Medical Biller
Senior Medical Biller
Full-Cycle Medical Biller
Junior Medical Case Manager
Senior Medical Case Manager
Senior Development Representative
Sales Executive
Sales & Account Manager

These professionals provide essential services such as patient intake, scheduling, billing, clinical documentation support, nursing coordination, medical-legal case management, and even sales and outreach. With MedVirtual, your practice can scale efficiently by hiring the right type of support exactly when you need it.

How Do I Hire a Virtual Healthcare Assistant?

The hiring process is simple and efficient:

Speak with our team – Specify the type of healthcare professional you’re looking for.
Match with a vetted candidate – We connect you with a pre-screened virtual healthcare professional based on your requirements.
Seamless onboarding – We ensure smooth integration into your workflow with minimal disruption to your practice.

What Qualifications Do Virtual Healthcare Assistants Have?

Our virtual healthcare assistants have experience working with medical practices and expertise in medical terminology, patient intake, insurance verification, billing, scheduling, and administrative support. Each candidate undergoes a rigorous screening process to ensure they meet high-quality service standards and can seamlessly integrate into your practice.

Can Virtual Healthcare Professionals Assist with Medical Research and Case Preparation?

Yes. Virtual healthcare professionals can assist with chart reviews, patient history compilation, medical documentation, and case preparation. They help providers stay organized and efficient by handling time-consuming administrative and research tasks.

Do I need to train my assistant?

No. Our virtual healthcare assistants already understand core administrative workflows, EHR navigation, billing systems, and patient intake processes. You only need to guide them through your practice’s internal procedures.

Is my patient data secure?

Yes. Our assistants work under strict confidentiality agreements, and all data is handled through HIPAA-compliant, secure platforms.

Can they use my preferred tools?

Yes. Our assistants are experienced in EHRs and practice management systems like Epic, Kareo, Athenahealth, eClinicalWorks, and your CRM. They can quickly adapt to your preferred tools.

How much support can I get?

You can start with part-time help and scale up to full-time support as needed. We tailor staffing solutions to your practice’s workload.

Do I need to train my Virtual Billing or Insurance Assistant?

No. Your assistant will already know how to handle insurance verifications, claims submission, payment posting, and patient billing. You only explain your preferred workflows and systems.

Is everything managed securely?

Yes. MedVirtual enforces strict HIPAA compliance protocols and secure access systems for all remote work.

Do they use billing or insurance software?

Yes. Most of our professionals are experienced in software like Kareo, AdvancedMD, DrChrono, and other billing/EHR systems. If you use different software, they can adapt.

How much patient support can I get?

You can begin with a few hours per week or scale up to full-time. It’s flexible and based on your practice’s needs.

Do MedVirtual’s virtual receptionists know how to handle sensitive patient calls?

Yes. They are experienced to maintain professionalism, empathy, and confidentiality in high-stress patient interactions.

Can they handle after-hours urgent calls?

Yes. Depending on your package, we can provide limited after-hours coverage for urgent patient concerns.

Will I still control my schedule?

Yes. You decide your availability. Our assistants follow your preferences for patient scheduling and rescheduling.

How fast can services start?

Most services can launch within a few business days after setup and onboarding.

What types of healthcare cases or workflows can they assist with?

Patient intake and triage
Insurance eligibility verification
Billing and claims processing
Medical records management
Appointment scheduling and reminders
Care coordination and patient follow-up

Will I need to spend time training them?

No. They are already experienced in healthcare support roles and adapt quickly to your systems.

Is patient information kept secure?

Absolutely. All MedVirtual professionals follow HIPAA guidelines and work only through secure, approved systems.

Which software tools do they use?

Our assistants are experienced in:

Epic
Kareo
Athenahealth
eClinicalWorks
AdvancedMD
Microsoft 365
Google Workspace

They can also adapt to your practice’s existing systems.