Hire a Telehealth Virtual Assistant for Your Practice
MedVirtual places dedicated, full-time telehealth virtual assistants matched to your telehealth platform, your patient panel, and the scheduling, intake, and documentation workflows your virtual care program runs every day.
Starting at $10/hour
Josie J.
Trusted by 250+ Healthcare Practices Across the US
What Does a Telehealth Virtual Assistant Do?
A MedVirtual telehealth virtual assistant is a trained remote professional who works inside your telehealth platform and EMR, on your schedule, managing the operational layer around each virtual visit so providers stay focused on the patient.
This is not a chatbot. Not an AI scheduling widget. A dedicated professional who understands the mechanics of virtual care delivery and manages everything that happens before, during, and after each visit.
This is not a chatbot. Not an AI scheduling widget. A dedicated professional who understands the mechanics of virtual care delivery and manages everything that happens before, during, and after each visit.
Typical responsibilities include:
Before the Visit
Appointments are scheduled, confirmations and video link instructions are sent 24 to 48 hours ahead, patient intake is completed, insurance is verified, and the patient's chart is prepared before the provider enters the virtual room.
During the Visit
Technical issues are handled before they interrupt the provider. Patients with connectivity problems are guided through setup so the provider can focus entirely on the clinical encounter.
After the Visit
Post-visit summaries are completed, follow-up tasks are routed, next appointments are scheduled, and after-visit communications are sent before the next session begins.
Documentation and EMR Updates
Demographic information, intake data, and visit interactions are documented in your EMR. Records are current and accurate without requiring provider time.
Platform-Specific Patient Support
Patients who are unfamiliar with your telehealth platform are walked through setup, Bluetooth pairing, and connection testing before the visit window opens.
Who This Service Is For
Telehealth-Only and Hybrid Practices: Your providers split time between virtual and in-office visits. Managing the telehealth administrative layer alongside in-office operations requires dedicated support that a shared admin hire cannot sustain.
Behavioral Health and Mental Health Practices: High telehealth volume, session-by-session scheduling, sensitive patient communication, and strict confidentiality requirements make a dedicated HIPAA-trained telehealth assistant essential.
Primary Care and Chronic Disease Practices: Regular telehealth follow-up for chronic patients requires consistent scheduling, documentation, and patient outreach that clinical staff cannot absorb alongside a full in-office schedule.
Practices Expanding Into Telehealth: Launching a telehealth program adds operational complexity immediately. A dedicated virtual assistant handles the administrative layer from day one so the rollout does not fall to your clinical team.
Why Practices Choose MedVirtual for Telehealth Virtual Assistants
MedVirtual places a dedicated telehealth virtual assistant who works exclusively for your practice, pre-matched to your platform and your patient population. Not a shared administrative pool. One professional who knows your providers, your scheduling rules, and your telehealth workflows.
Healthcare-Specific Screening
Every candidate is vetted for hands-on experience in telehealth platform operations, virtual patient intake, and remote care administrative workflows. General scheduling experience does not qualify a candidate for a telehealth-specific role that requires platform fluency and HIPAA-compliant virtual care protocols.
HIPAA and PHI Training
Every telehealth virtual assistant completes mandatory HIPAA and PHI compliance training before accessing any patient data, telehealth platform, or EMR record. A signed BAA is in place before day one, with monitored workstations, role-based access controls, and encrypted communications standard for every placement.
Platform Pre-Matching
MedVirtual confirms your telehealth platform, EMR, and care model during the consultation. Candidates are matched only when they have direct hands-on experience in your specific platform. No ramp-up period at your expense. Your assistant is operational from the first session.
Dedicated Full-Time Staffing
Your telehealth virtual assistant works exclusively for your practice on your hours. Not shared across multiple telehealth clinics, not rotated, not pulled into other administrative functions. One dedicated professional accountable for your full virtual care administrative workflow.
Telehealth Virtual Assistant by Specialty
A telehealth virtual assistant is matched to the patient communication style, platform requirements, and documentation needs of your specialty. Common specialties served:
Primary Care
Chronic care scheduling, intake, insurance verification, and documentation.
Behavioral Health
Secure scheduling, sensitive intake, and confidential documentation.
Cardiology
Remote follow-up scheduling and post-visit documentation for cardiac programs.
Endocrinology
Chronic condition scheduling, outreach, and telehealth documentation.
Obstetrics
Prenatal telehealth scheduling, intake, and post-visit documentation.
Neurology
Specialty telehealth scheduling and follow-up documentation.
Immediate Healthcare
Illinois
Proven. Trusted. Recommended.
"They're the first ones to show up, they're the last ones to leave, and they're so happy to work. I had no idea that the service I would be getting was at this caliber."
— Dr. Robert Olsen, Immediate Healthcare
How to Get Started
Schedule a Consultation
Tell us about your telehealth platform, patient panel, visit volume, and the workflows that need dedicated coverage. We start matching within 48 hours.
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Review and Approve Your Match
We shortlist HIPAA-trained telehealth virtual assistants with direct experience in your specific platform and care model. Review profiles, speak with candidates, and approve before anyone starts.
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Launch and
Delegate
HIPAA onboarding, BAA signing, and platform access setup are completed before day one. Most practices are live within 3 to 5 days.
Telehealth Virtual Assistant vs. In-House Hire
MedVirtual
Starts at $10/hour
Hourly Rate
3 to 5 days
Time To Hire
Trained and certified before day one
HIPAA Compliance
Pre-matched before placement
Telehealth Platform Experience
Included from day one
Monthly Outreach and Billing Documentation
None
Overhead and Benefits
Included at no extra cost
Replacement if Not Right Fit
MedVirtual
$16 to $22/hour plus benefits and taxes
Hourly Rate
4 to 8 weeks
Time To Hire
Your responsibility to manage
HIPAA Compliance
Must verify independently
Telehealth Platform Experience
Requires full onboarding period
Monthly Outreach and Billing Documentation
Health, 401k, PTO, payroll taxes
Overhead and Benefits
Full recruitment cycle again
Replacement if Not Right Fit
Why Hire a Telehealth Virtual Assistant?
Every Virtual Visit Starts With a Prepared Patient
Patients who arrive without the right platform setup or confirmed appointment details waste provider time and disrupt the session. A telehealth virtual assistant handles pre-visit coordination so every visit starts on time with a connected, informed patient.
The Administrative Cycle Closes the Same Day
After-visit summaries, follow-up routing, and next appointment scheduling happen before the session ends. Documentation does not carry over to after hours.
Providers Stop Managing Platform Logistics
Connection troubleshooting, rescheduling, and patient support are administrative tasks that do not belong in clinical time. A telehealth virtual assistant owns the full operational layer so providers own the clinical one.
Lower Cost Than an In-House Telehealth Coordinator
A telehealth virtual assistant starts at $10/hour with no benefits, no payroll taxes, and no office space. End-to-end telehealth administrative coverage at a fraction of the fully-loaded cost of an in-house hire.
Calculate Your Cost Savings With MedVirtual
We compare fully-loaded in-house costs (base wages, benefits, office space, equipment amortization) with MedVirtual costs (Virtual Assistant rate, optional platform fee, and equipment if provided). Equipment is amortized over the selected months.
Frequently Asked Questions
What does a telehealth virtual assistant do?
Is a telehealth virtual assistant the same as an AI chatbot or scheduling tool?
Does a telehealth virtual assistant perform clinical functions?
What telehealth platforms does a virtual assistant work in?
How much does a telehealth virtual assistant cost?
How quickly can a telehealth virtual assistant start?
Every Virtual Visit, Managed. Every Patient, Prepared.
